Bookings
- How to book / Find a Nanny ?
- What is the exact address of the storage point?
- How do I change a booking?
- Can I add or to cancel a bag from my booking?
- Can I extend my booking?
- I can't cancel my booking
My Nannybag account
- How can I delete my account?
- My phone number is not accepted. What can I do?
- I didn’t receive a confirmation email?
- Where do I see my bookings?
- I forgot my password. What do I do?
- How can I change my password?
Payment
General questions
- Where can I download the Nannybag application?
- Are there toilet facilities and WIFI available at the drop-off location?
- I want to transfer my booking to another location
- I do not want to store my bag with this precise Nanny. What do I do?
- Can I store my bags overnight?
- I want to become a partner. What is the procedure?
Special requests
- What items are not allowed?
- Can someone pick-up my luggage in my place?
- We are a group of people. How can we book?
- What is the maximum duration for a reservation?
- What is the maximum size and weight allowed?
- Can I book for someone else?
Nanny specific questions
- How do I manage my inventory?
- Modification of opening hours
- Are there any sign-up costs?
- How do I get more tags for the luggage?
- How do I get paid?
- What benefits do I enjoy as a Nanny?
Good to know
- General Cancellation Conditions
- My flight or train is delayed. What do I do?
- Help! The Nanny is closed
- What happens if I lose my phone with my security code?
- The Nanny is not aware about the service. What should I do?
- The Nanny asked me to pay in cash at the drop-off location? What should I do?